ISO Certification for Telecommunications Service Reliability and Quality

ISO Certification for Telecommunications Service Providers

When it comes to ISO Certification for organisations in the IT Sector, the most suitable certification to choose is ISO 27001. ISO 27001 is recognised globally as a benchmark for good security practice and defines the requirements of an information security management system (ISMS). ISMS is a set of policies, procedures, processes and systems that manage information risks, such as cyber-attacks, hacks, data leaks or theft, helping you to reassure your customers that you have the processes in place to protect their information.

Having these processes in place helps you minimise the risk of data breach for your organisation and for your customers. ISO 27001 consists of 10 management system clauses and 114 controls (from Annex A) and that together support the implementation and maintenance of an ISMS.

Download a free copy of ISO 27001 Controls.

Relevant ISO Certification for Telecommunications Service Providers

Many telecommunications organisations implement and maintain their ISO certification and compliance with a combination of ISO standards in order to improve their processes and management systems. Relevant standards for companies in the telecommunications industry include: 

ISO 9001– Implementing a globally recognised quality management system will outline ways your organisation can achieve and benchmark consistent performance and services. 

ISO 14001– Investing in an environmental management system will help your business remain commercially successful without overlooking your environmental responsibilities. 

ISO 45001– As a standard for management systems of occupational health and safety, the goal of ISO 45001 is the reduction of occupational injuries and diseases. 

Alongside achieving ISO Certification, businesses working within the telecommunications industry can also implement TL 9000, a  two-part quality management system. This contains all the auditable requirements of ISO 9001 and additional requirements specific to the telecommunications sector such as:  

• Service Availability (24/7)  
• Program, product, project, and service planning  
• Continuity of supply  
• Maintenance, including long-term & end of life 
• Product security 
• Disaster recovery

Benefits of ISO Certification for Telecommunications Service Providers

As well as ensuring that your products and services meet the required standards and needs of your customers and stakeholders, investing in achieving ISO Certification and implementing TL 9000 also benefits: 

• The ability to measure, monitor and continually improve your quality management 
• Increased revenue by identifying areas to reduce costs and speed up the delivery of your services or products. 
• Having better services at a lower cost, making you a threat to your competition 
• Demonstrating quality management to open new market opportunities, increasing your chances of gaining new revenue.
• Enhanced relationships with your customers and suppliers, improving your reputation as business